SUMMARY
Graphic Design student with 10+ years customer service experience that specializes in illustration, typography, brand messaging, digital marketing, social media campaigns, and web design. Works well in fast-paced environments and finding creative solutions.
WORK EXPERIENCE
Sales Associate
The Disney Store, Livermore, CA / March 2019 – Present
- Achieved 2 Disney Aspire certificates, and currently working towards completing third program for a Bachelor of Arts in Graphic Design and Media Arts.
- Led 2 annual Toys for Tots drives, by designing and updating a goal poster and encouraging friendly competition between peers, resulting in 5% increase in donations
Key Holder
Paper Source, San Ramon, CA / November 2019 – August 2020
- Recruited at 2 Career Fairs by preparing paperwork, networking with talent, and booking interviews
- Created and posted content for social media account twice weekly, fulfilling company directives and products from the store
Guest Correspondent Associate
Walt Disney World Resort, Orlando, FL / June 2014 – February 2015
- Corresponded to 12 complex guest issues per day, via email or mainline calls daily, coding claims, creating files, and sending invites for follow-up call appointments
- Partnered with Theme Parks, Resorts, dining, finances, and Vendors daily, thoroughly researching claims with high attention to detail and timely follow through
- Created and shipped 10 personalized recovery letters or packages weekly
Guest Relations Hostess and Trainer
Disney’s Animal Kingdom Theme Park, Orlando, FL / January 2014–June 2014, February 2015-March 2019
- VIP Tour Guide from October 2016 – February 2019
- Keys to the Kingdom Tour Guide from November 2016 – February 2019
- DAKlimination Facilitator from April 2015 – February 2019
- Built functional relationships with Leadership and Training, delivering and proctoring 6 global updates yearly, to department of 50.
- On-boarded and inspired 40 new hires monthly, on Disney culture and Parks and Resorts Strategy as Property Orientation Coordinator
Residential Advisor
Upper Eastside Lofts, Sacramento, CA / August 2010 – August 2011
- Answered mainline phone calls, inputted data into spreadsheets, received and administered packages, maintained facility resources to residents, cleaned and stocked office, and performed opening and closing office procedures as receptionist for 12 hours per week
- Maintained property safety as 3 times per month as night on-duty advisor, making property rounds twice per shift.
- Event planned, advertised and hosted for 2 wellness programs for 50 residents monthly
- Mediated roommate disagreements and helped resolved roommate conflicts once per month
INTERNSHIPS
- Guest Relations Hostess, Disney Professional Internship
- Disney’s Animal Kingdom Park, Orlando, FL / August 2013 – January 2014
- Front Desk Cashier and Trainer, Disney College Program Internship
- Disney’s Art of Animation Resort, Lake Buena Vista, FL / August 2012 – December 2012
- Front Desk Cashier and Trainer, Disney College Program Internship
- Disney’s All-Star Resorts, Lake Buena Vista, FL / February 2012 – June 2012
- Outreach Internship
- Sacramento Tree Foundation, Sacramento, CA / September 2011 – December 2011
SKILLS
- Adobe Creative Suite; Photoshop, InDesign, and Illustrator.
- Google Suite; email, calendars, and presentations.
- Microsoft Office Suites; Word, Excel, and PowerPoint.
- Zoom. Customer Relations, Public Relations, New Hire Training and Onboarding, Team Building, Event Planning, and Volunteer Events. Basic HTML/CSS.
RECOGNITION
- 150+ Grape Soda Cards from Guests and peers, for exemplifying the Four Key Basics
- 4 Guest letters expressing gratitude for helping turn aroun
- 5 positive Tweets to @WDWtoday #CastCompliments
EDUCATION
- Bachelor of Arts (B.A.), Graphic Design and Media Arts
- Southern New Hampshire University, Manchester, NH / Expected: December 2023
- Bachelor of Arts (B.A.), Organizational Communications
- California State University, Sacramento, Sacramento, CA
CERTIFICATIONS
- Digital Marketing Certificate
- Wilmington University, New Castle, DE 2021
- Graphic Design Certificate
- Wilmington University, New Castle, DE 2021
SKILLS
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- HTML5
- CSS3
- Microsoft Office Suite
VOLUNTEERING
- Back to School Drive
- Toys for Tots